EFFECTIVE ISSUE TRACKING HANDLER DEVELOPMENT

Products and Technologies

Visual studio .net 2005 extension,.Net Framework 3.0,Windows Server 2008,Windows SharePoint Services 3.0,WWF (Windows Workflow Foundation)

Organization Overview

This is an internal product that will be consumed by Saadhvi technology.

Challenge

The challenge we had was that we found it difficult to track issues raised by the client. We needed a comprehensive solution that will escalate based on a set of business rules. The issues handled by our employees could not be tracked and reported to the client for further analyze to improve the development process

Solution

We decided to use SharePoint for tracking the issues effectively. With that advanced technology we integrated the next generation technology called workflow to make the process more systematic. The workflow is completely user friendly that was designed to meet one of our client needs. The WWF (windows workflow foundation) was used to configure the issue tracking busniness process. The user is presented with a customizable form to collect parameters for the issue.

Benefit

By using the the worklow and sharepoint technology we are able to infer the status a issue and report on the same. Timely emails are sent an important stages of the issue tracking.